Account and Data Deletion

Delete in the app

Astro app: open Profile, then use Delete account. Shop app: open Profile, then use Delete account. Follow the confirmation shown for that account.

Request from the Website

If the app is unavailable, email [email protected] from the account email or include the account phone number and state whether the request concerns Astro, Shop, or both. Do not send an OTP, password, payment credential, identity-document image, or full card number.

Support can request proportionate account verification before deletion. The public route must remain usable without signing in.

What deletion covers

Deletion covers the account and associated personal data controlled by the applicable GrahaGuru plane. Processor deletion instructions are sent only where the verified integration, contract, and deletion mechanism support that action or the law requires it. Shared identifiers are handled carefully so one plane does not erase an unrelated order or another person's data.

Records that can remain

Some order, receipt, tax, accounting, fraud, security, dispute, legal-hold, backup, and proof-of-deletion records can remain where required or permitted by law. Retained data is restricted to the applicable purpose and is erased when that purpose and any required period end.

The response to a verified deletion request identifies any category that must remain and the reason, subject to applicable law.

Help

Privacy requests: [email protected]. Account support: [email protected].