Shop Commerce, Shipping, Returns and Warranty Policy

The short version

We ship across India. Most orders arrive in 3 to 7 working days.

Return a damaged, wrong or not-as-described item within 7 days of delivery and we refund it in full.

We do not accept a return because you changed your mind.

Energised, consecrated and personalised items cannot be returned for a change of mind.

Who you are buying from

The seller is Xalen Technology Private Limited, A704, Gagan Unnati Co Op Hsg Soc, Katraj Kondhwa Road, Pune, Maharashtra 411048, India. GSTIN 27AAACX6117C1ZL.

Customer care: [email protected], +91 89658 15111. Grievance Officer: Vansh Joshi, Grievance Officer, [email protected], +91 89658 15111.

These disclosures are made under rule 5(2) and rule 6(2) of the Consumer Protection (E-Commerce) Rules, 2020.

GrahaGuru, GrahaGuru Shop and GrahaGuru Mall are brands of Xalen Technology Private Limited. They are internal brands of one company, not separate sellers, and every one of them invoices under the single GST registration GSTIN 27AAACX6117C1ZL. Your invoice names the brand you bought from, so you can tell which surface a charge came from.

Product information

Each product page shows the total price inclusive of GST, the country of origin, the seller, the expected delivery timeline and the return window, before you pay.

Photographs are indicative. Natural materials — gemstones, rudraksha, crystals, brass and copper — vary in colour, grain, weight and finish between pieces. A normal variation is not a defect.

Weights and dimensions are approximate within the tolerance stated on the product page.

Astrology and wellness claims

Products are sold for personal, spiritual and decorative use. They are not medicines, medical devices, or treatments for any condition, and they are not certified to cure, heal or diagnose anything.

We make no claim that a product will produce a specific result in your life. Any astrological association described on the page is traditional belief, offered for guidance.

Where a product is described as energised or consecrated, that describes a ritual performed before dispatch. It is not a testable property and it is not a warranty.

Placing an order

An order is an offer to buy. The contract forms when we confirm dispatch. Until then we can decline an order and refund you in full, for example where the item is out of stock or the price shown was clearly wrong.

We take payment when you order. A GST invoice is issued with the shipment and is available in your account.

Check your address and phone number before you pay. We cannot change a delivery address after dispatch.

Shipping and delivery

We ship across India through our courier partners. Dispatch is usually within 2 working days, and delivery usually within 3 to 7 working days of dispatch, depending on the pincode.

A tracking link is sent when the order is dispatched. Delivery estimates are estimates, not guarantees, and a courier delay, a strike, weather or a public restriction can extend them.

If the courier cannot deliver after the attempts it makes and the parcel returns to us, we refund the item value; the shipping charge is not refunded on a failed delivery caused by a wrong address or an unreachable phone number.

We do not ship outside India.

Cancelling an order

Cancel free of charge any time before dispatch, from your orders page or by writing to [email protected]. We refund in full.

After dispatch an order cannot be cancelled. Refuse the delivery or use the return process instead.

Returns

You can return an item within 7 days of delivery if it arrived damaged, defective, wrong, incomplete, expired or materially different from what was shown. This is your right under rule 6(5) of the Consumer Protection (E-Commerce) Rules, 2020, and we pay the return shipping.

A return is accepted for those reasons only. We do not accept a change-of-mind return on any product.

Tell us within 48 hours of delivery for a damaged or wrong item, with photographs of the item and the packaging. Photographs are how a courier claim is settled, so please take them before you discard the packaging.

We may also ask for a video of the parcel being opened, unbroken from the sealed parcel to the item in your hand. Please film the unboxing and keep the packaging until you are sure the order is right. We will not refuse a genuine claim only because you have no video.

Send the item back unused, in its original packaging, with all tags, certificates and free items included.

Nothing in this section takes away a right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

What cannot be returned

These are excluded because they are unsuitable for return once supplied, as rule 6(6) of the Consumer Protection (E-Commerce) Rules, 2020 permits. The exclusion never applies to an item that arrived damaged, defective, wrong or not as described.

An exclusion cannot remove a remedy required for defective, deficient, spurious, late, not-as-described, or undelivered goods.

• Energised, consecrated, abhishek-performed or ritually prepared items.
• Personalised or made-to-order items, including engraved and name-inscribed products.
• Items sold as final sale or clearance, where the page said so before you paid.
• Consumables that have been opened or used: incense, oils, herbs, camphor and similar.
• Items returned used, damaged by you, without original packaging, or without the certificate they shipped with.
• A change of mind about a correctly delivered item.

Refunds on returns

Once the returned item reaches us and passes inspection, we approve the refund within 2 working days and release it to the original payment method within 5 to 7 working days.

An item that fails inspection is sent back to you at our cost, with the inspection photographs.

Where a refund reduces a taxable supply we already invoiced, we issue a GST credit note under section 34 of the Central Goods and Services Tax Act, 2017.

We do not offer cash refunds or exchanges outside this policy.

The Astro wallet, Shop store credit and a Mall transaction are separate records on separate planes. Value, eligibility, a refund or a transaction on one surface does not create or change value, eligibility, a refund or a transaction on another, and a balance shown on one surface is not proof of a balance on another.

Warranty

Products carry the manufacturer's warranty where one exists, and the warranty card ships with the item. We are not the manufacturer and we do not extend that warranty.

Gemstone and rudraksha certificates describe the item as certified at the time of dispatch. They are not a promise of an outcome or of a resale value.

Nothing here removes your rights against a defective product under the Consumer Protection Act, 2019.

Complaints

[email protected], +91 89658 15111. We acknowledge within 24 hours and resolve within 15 days. Escalation and external routes are in the Grievance and Consumer Complaint Policy.