Welcome to Graha Guru. Your privacy is important to us. This Privacy Policy explains how Graha Guru ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and website.
1. Information We Collect
1.1 Personal Information You Provide
When you use Graha Guru, we may collect the following personal information:
Account Information: Name, email address, phone number where a product requests it, and our internal account identifier
Astrological Data: Date of birth, time of birth, place of birth
Service Content: Questions, report requests, and content you choose to submit to astrology features
Images: Images you choose to submit to an image-based feature, where offered
Payment Information: Provider transaction identifiers, amount, currency, status, and receipts. We do not store full card details.
1.2 Automatically Collected Information
Device Information: Browser or app type, operating system, language, and device identifiers made available by the platform
Usage Data: App features used, session duration, interaction patterns
Location Data: A birth place you enter and, only if you grant permission in a feature that needs it, device location
Purpose: Process payments and provide provider-side payment records
Providers: Website report payments, Shop payments, and native in-app purchases use separate payment accounts and authorities.
Data Shared: Order amount, currency, provider transaction identifiers, and payment status. Full card or app-store payment credentials are handled by the payment provider.
3.5 Measurement and Experience Providers
Google Analytics and Google Ads: Website measurement, attribution, consent-aware conversion reporting, and advertising performance.
Microsoft Clarity and Meta: Optional experience measurement and advertising measurement loaded only after you choose "Allow optional measurement" on the website.
Cloudflare: Security, delivery, caching, and traffic protection in front of the website.
We do not send birth details, report content, or astrology questions as analytics or advertising event properties.
4. Data Retention
We retain personal information only for as long as reasonably needed to provide the applicable service, protect accounts, resolve disputes, meet legal obligations, and maintain accurate financial records. Retention can differ between the website, Shop, and native apps.
Account and Service Data: Kept while your account or requested service is active and afterwards where needed for security, support, or legal obligations
Reports and History: Kept so the authenticated account owner can access completed results, subject to deletion and legal-retention requirements
Submitted Images: Handled according to the specific feature shown when you submit them
Transaction Records: Kept as required for accounting, tax, fraud prevention, refunds, and disputes
Analytics Data: Kept according to the configured provider retention settings and your consent choice
5. Your Rights
You have the following rights regarding your personal data:
5.1 GDPR Rights (European Users)
Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data ("right to be forgotten")
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your data
Objection: Object to certain types of data processing
Withdraw Consent: Withdraw consent at any time where processing is based on consent
5.2 CCPA Rights (California Users)
Know: Know what personal information we collect and how it's used
Delete: Request deletion of your personal information
Opt-Out: Opt-out of the sale of personal information (we do not sell your data)
Non-Discrimination: Not be discriminated against for exercising your rights
5.3 How to Exercise Your Rights
To exercise any of these rights, contact [email protected]. We will respond within the period required by applicable law.
6. Children's Privacy
Age Requirement: Graha Guru is intended for users aged 13 years and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child has provided personal information, contact [email protected].
7. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Limited access to personal data by authorized personnel only
Security Review: Automated checks, access review, monitoring, and vulnerability remediation
Separated Infrastructure: The website uses dedicated AWS services; Shop commerce and native apps use their own controlled systems and payment authorities
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs) approved by the European Commission
Compliance with GDPR and other applicable data protection regulations
Secure data processing agreements with third-party providers
9. Cookies and Tracking Technologies
The website asks about two optional purposes separately, and both start denied. Measurement covers Google Analytics, Microsoft Clarity and the Meta pixel. Advertising covers advertising storage, advertising user data and ad personalization. Google Consent Mode starts both as denied, and the Google tag can send only limited consent-status and cookieless signals until you choose. Choosing measurement does not enable advertising, and choosing advertising does not enable measurement.
You can change or withdraw either choice at any time, and withdrawing is as easy as giving it. Withdrawing also deletes the analytics and advertising identifiers already stored in this browser, including the Google, Meta and Clarity cookies and the stored campaign attribution record.
Essential Cookies: Required for app functionality (authentication, session management)
Analytics: Google Analytics to understand usage and improve features after consent
Advertising: Google Ads and Meta, including campaign attribution, conversion reporting and ad personalization, only after you choose the advertising purpose
Experience Measurement: Microsoft Clarity after consent
You can choose Allow optional measurement or Necessary only in the website banner. You can also clear the saved choice in your browser and choose again. We do not put birth details, report contents, or astrology questions into advertising events.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through:
In-app notification
Email notification (if you've provided your email)
Updating the "Last Updated" date at the top of this policy
Your continued use of Graha Guru after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above. We are committed to resolving your concerns promptly.
12. Additional Information for Specific Regions
12.1 For European Economic Area (EEA) Users
Our legal basis for processing your personal data includes:
Contract: Processing necessary to provide our services
Consent: You have given explicit consent for specific processing activities
Legitimate Interest: Processing necessary for our legitimate business interests (fraud prevention, analytics)
Legal Obligation: Compliance with applicable laws
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
12.2 For California Residents
Subject to the scope and exceptions of applicable California privacy law:
We do not sell personal information for money
We do not discriminate against users who exercise their CCPA rights
You can designate an authorized agent to make requests on your behalf
12.3 For India Residents
We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 as its provisions and rules apply.
13. Legal Entity & Grievance Officer
Graha Guru is powered by Vedika Intelligence and developed by Xalen Technology Private Limited, a company incorporated in India.