GrahaGuru Mobile Terms

The short version

The main Terms of Service apply in the apps too. These are the additions that only make sense on a phone.

Anything you buy inside the app is bought from the store, under the store's billing rules and ours.

Eligibility and your account

The apps are for people aged 18 or older.

You must be 18 or older. One person, one account, across the website and every app.

Your account, your wallet balance and your entitlements are the same account whichever surface you sign in from.

Buying inside the app

Digital items are sold through Google Play Billing on Android and Apple In-App Purchase on iOS. The store is the merchant of record for those purchases and its terms apply alongside ours.

Delivery is immediate. A question pack, wallet top-up, bundle, report or voice minute is delivered the moment the store confirms the purchase.

A purchase that the store reports as refunded, charged back or revoked is reversed on our side too, including any balance or entitlement it granted.

Wallet balance in the app

The wallet is a prepaid balance for GrahaGuru features. It is not money, not a deposit and not transferable. Bonus credit has no cash value and is spent before paid credit.

Balance bought on the website and balance bought in the app are the same balance and are spent the same way.

Bonus and promotional credit expires 365 days after we add it, unless the offer it came from states a shorter period, in which case that offer's period applies. Free-tier and daily allowances expire on the shorter schedule stated where they are granted. Paid balance does not expire while your account is open and in good standing.

The Astro wallet, Shop store credit and a Mall transaction are separate records on separate planes. Value, eligibility, a refund or a transaction on one surface does not create or change value, eligibility, a refund or a transaction on another, and a balance shown on one surface is not proof of a balance on another.

Subscriptions in the app

An in-app subscription renews automatically until you cancel it. Cancel in Google Play on Android, or in your Apple ID subscription settings on iOS. We cannot cancel a store subscription for you.

Cancelling stops the next renewal and leaves your access running to the end of the period you already paid for. The current period is not refunded.

A subscription is one entitlement across this website and the GrahaGuru apps. Whichever surface you bought it on, it works on all of them, so you never need to buy it twice. A subscription bought inside the Android or iPhone app is billed by the store, and the store's own terms and refund rules govern that purchase.

Refunds in the app

Digital items delivered in the app are not refundable once delivered or consumed, except where Indian law requires a refund. Because the store took the payment, a refund request for a store purchase goes to Google Play or Apple, not to us.

If a store purchase was charged but not delivered in the app, tell us and we will deliver it. See the Refund and Cancellation Policy.

There is no cooling-off window on digital content. Delivery begins the moment you place the order, so we do not operate a 48-hour or any other voluntary cancellation window on a question, a pack, a bundle, a reading, a report, voice minutes, a wallet top-up or a subscription period. Your statutory rights are unaffected and are set out below.

Where we choose to do something for you beyond what this policy requires, we do it as GrahaGuru wallet credit, never as money returned to a card or a bank account. That credit is bonus credit: it has no cash value, it is not refundable, and it is not an entitlement or a precedent.

AI, safety and reports

Readings, answers and reports generated in the app are AI-generated guidance, not advice. See the Generative AI Disclosure.

Updates

We ship updates and may require a minimum version for the app to keep working, so that security fixes and payment rules stay current.

Deleting your account

Profile then Delete Account inside the app deletes your account and your data, subject to the records we must retain. Uninstalling the app is not deletion. See the Account and Data Deletion policy.