How to complain
Email [email protected] and state the surface, account contact, order or transaction reference if applicable, issue, date, and requested outcome. Use [email protected] for a privacy request. AI output can also be reported with the in-app report control.
Do not send an OTP, password, PIN, complete payment credential, or unnecessary identity document.
Tracking and timing
A consumer complaint receives a ticket or reference. For an applicable e-commerce transaction, GrahaGuru acknowledges the complaint within 48 hours and redresses it within one month. A privacy or platform complaint follows the applicable statutory or platform time.
Review
Payment and fulfillment are checked independently. Support can review account, consent, generation, order, carrier, receipt, entitlement, refund, and security evidence needed for the case. A second review is available for a disputed outcome.
External rights
The process does not remove access to a consumer commission, regulator, court, app store, payment provider, or other remedy available under law.
Grievance officer
The Contact section identifies the named grievance officer, designation, email, phone, and principal geographic address for consumer grievances.
Operator and grievance contact
Xalen Technology Private Limited
Principal geographic address: A704, Gagan Unnati Co Op Hsg Soc, Katraj Kondhwa Road, Pune, Maharashtra 411048, India
GSTIN: 27AAACX6117C1ZL
Support phone: +918965815111
Grievance officer: Van, Grievance Officer · +918965815111 · [email protected]
[email protected][email protected]