Privacy Policy

Last Updated: December 5, 2025

Welcome to Graha Guru. Your privacy is important to us. This Privacy Policy explains how Graha Guru ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and website.

1. Information We Collect

1.1 Personal Information You Provide

When you use Graha Guru, we may collect the following personal information:

Account Information: Name, phone number, email address
Astrological Data: Date of birth, time of birth, place of birth
Chat History: Questions and conversations with our AI astrology assistant
Palm Reading Images: Photographs of your palm (processed temporarily and not permanently stored)
Payment Information: Transaction details for in-app purchases (wallet credits)

1.2 Automatically Collected Information

Device Information: Device type, operating system, unique device identifiers
Usage Data: App features used, session duration, interaction patterns
Location Data: Approximate location (if you grant permission) for accurate astrological calculations
Analytics Data: App performance metrics, crash reports, error logs

2. How We Use Your Information

We use your information for the following purposes:

Provide Services: Generate personalized Vedic astrology predictions, horoscopes, palm readings, tarot readings, and numerology reports
AI-Powered Insights: Process your questions through our AI assistant powered by Vedika.io and GPT-4 technology
Account Management: Create and manage your user account, wallet credits, and subscription
Communication: Send you service-related notifications, updates, and promotional offers (with your consent)
Improve Our App: Analyze usage patterns to enhance features, fix bugs, and optimize performance
Security: Detect and prevent fraud, abuse, and security threats
Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. Third-Party Services

We share your information with the following trusted third-party service providers:

3.1 Firebase (Google)

Purpose: Authentication, database storage, analytics, and cloud functions
Data Shared: Account information, usage data, device information
Privacy Policy: Firebase Privacy Policy

3.2 OpenAI (GPT-4)

Purpose: AI-powered chat and natural language processing
Data Shared: User questions, chat history, astrological context
Privacy Policy: OpenAI Privacy Policy

3.3 Vedika Intelligence (Vedika.io)

Purpose: Advanced Vedic astrology API and AI predictions
Data Shared: Birth details, astrological queries
Privacy Policy: Vedika Privacy Policy

3.4 Payment Processors

Purpose: Process in-app purchases and wallet recharges
Data Shared: Payment transaction details (we do not store credit card information)

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

Account Data: Retained until you delete your account
Chat History: Retained for up to 2 years or until deletion request
Palm Reading Images: Processed temporarily and deleted immediately after analysis (not stored permanently)
Transaction Records: Retained for 7 years for accounting and tax purposes
Analytics Data: Aggregated and anonymized after 24 months

5. Your Rights

You have the following rights regarding your personal data:

5.1 GDPR Rights (European Users)

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data ("right to be forgotten")
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your data
Objection: Object to certain types of data processing
Withdraw Consent: Withdraw consent at any time where processing is based on consent

5.2 CCPA Rights (California Users)

Know: Know what personal information we collect and how it's used
Delete: Request deletion of your personal information
Opt-Out: Opt-out of the sale of personal information (we do not sell your data)
Non-Discrimination: Not be discriminated against for exercising your rights

5.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@grahaguru.com. We will respond to your request within 30 days.

6. Children's Privacy

Age Requirement: Graha Guru is intended for users aged 13 years and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@grahaguru.com, and we will delete such information.

7. Data Security

We implement industry-standard security measures to protect your personal information:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Limited access to personal data by authorized personnel only
Regular Audits: Security assessments and vulnerability testing
Secure Infrastructure: Hosted on Google Cloud Platform with Firebase security rules

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. We ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Compliance with GDPR and other applicable data protection regulations
Secure data processing agreements with third-party providers

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for app functionality (authentication, session management)
Analytics Cookies: Google Analytics to understand app usage and improve features
Performance Cookies: Monitor app performance and errors

You can manage cookie preferences through your device settings or browser settings (for web version).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through:

In-app notification
Email notification (if you've provided your email)
Updating the "Last Updated" date at the top of this policy

Your continued use of Graha Guru after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

Company Name: Graha Guru (India)

Email: support@grahaguru.com

Website: https://grahaguru.in

Data Protection Officer: privacy@grahaguru.com

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above. We are committed to resolving your concerns promptly.

12. Additional Information for Specific Regions

12.1 For European Economic Area (EEA) Users

Our legal basis for processing your personal data includes:

Contract: Processing necessary to provide our services
Consent: You have given explicit consent for specific processing activities
Legitimate Interest: Processing necessary for our legitimate business interests (fraud prevention, analytics)
Legal Obligation: Compliance with applicable laws

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

12.2 For California Residents

Under the California Consumer Privacy Act (CCPA):

We do not sell your personal information
We do not discriminate against users who exercise their CCPA rights
You can designate an authorized agent to make requests on your behalf

12.3 For India Residents

We comply with the Information Technology Act, 2000 and the Personal Data Protection Bill. Your data is processed in accordance with Indian data protection laws.

By using Graha Guru, you acknowledge that you have read and understood this Privacy Policy.

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