Refund and Cancellation Policy

Choose the correct payment plane

Provide the order or transaction reference, amount, date, account contact, product, and problem. Never send an OTP, PIN, password, or full card number. The Astro wallet, Shop store credit, and Mall transaction history are reconciled separately; a value shown on one surface is not proof of value on another.

• Astro Android digital purchase: Google Play.
• Astro iOS digital purchase: Apple In-App Purchase when available.
• Website report: the separate Website payment and fulfillment system.
• Shop app or Astro Mall physical order: the Shop commerce system.

Digital delivery

Successfully delivered and consumed digital content may be ineligible for a discretionary refund, subject to applicable law and the app store's process. This does not apply to a duplicate charge, failed delivery, unauthorized transaction, material reproducible defect, or another non-waivable right.

A store can operate the refund and cancellation process. Access and entitlement changes follow the verified store result.

Website reports

A Website charge and report delivery are verified separately. Duplicate charges, failed generation or delivery, unauthorized transactions, and material defects are reviewed against the order and artifact evidence.

Physical goods

The Shop Commerce Policy and the item or order terms describe the request window, evidence, pickup or return method, exclusions, inspection, refund destination, and expected timing.

Nothing excludes a remedy required for defective, deficient, spurious, late, not-as-described, or undelivered goods.

Cancellations and chargebacks

Cancellation eligibility depends on the current order or subscription state. GrahaGuru will not impose a cancellation charge on a consumer unless a similar charge is borne when GrahaGuru cancels, where the law applies.

A chargeback can trigger a proportionate fraud review, but making a good-faith complaint does not by itself forfeit unrelated balance or statutory rights.

Decision and timing

Where the E-Commerce Rules apply, support acknowledges a consumer complaint within 48 hours and redresses it within one month. Provider or bank settlement time can continue after GrahaGuru initiates an approved refund.

The Shop Commerce Policy states the physical return, shipping, inspection, and settlement schedules.