Seller and product information
The product page and checkout must show the current seller, total price and taxes, compulsory and optional charges, stock, payment methods, delivery information, return terms, warranty or guarantee, and consumer-care route applicable to that item.
Prepacked goods must show the applicable manufacturer, packer or importer details, country of origin for imported goods, generic name, quantity, MRP including taxes, unit price where required, expiry or best-before where applicable, and consumer-care details.
Orders and consent
An order is placed only by an explicit affirmative action. Optional paid items are not preselected. The server validates price, discount, stock, address serviceability, and payment state before confirmation.
An authorization or charge is not proof of dispatch or delivery.
Shipping and delivery
Availability, charge, carrier, dispatch estimate, delivery estimate, and tracking shown for the product or order come from the current verified commerce system. Carrier events are estimates and can change.
The product page, checkout, order record, and customer-care route show the shipping terms that apply to that item and destination.
Cancellation, return and exchange
The policy states the request window, evidence, pickup or return method, return cost, inspection, exclusions, exchange option, and cancellation cutoff. Do not send a product before support provides the applicable instructions.
An exclusion cannot remove a remedy required for defective, deficient, spurious, late, not-as-described, or undelivered goods.
Refunds
An approved refund uses the destination stated for the order and is initiated within the operating schedule. Provider or bank processing time can continue afterward.
The checkout and policy identify how a COD payment, Shop store credit, coupon, reward, or mixed-tender refund is handled. Shop store credit is not the Astro wallet. A Mall transaction remains a separate order record even when the Shop commerce system fulfills it.
Authenticity, wellness and astrology claims
A certification, origin, material, treatment, authenticity, energization, warranty, or guarantee claim applies only when the listing has current supporting evidence. If GrahaGuru vouches for authenticity, it accepts the liability required by law.
No gemstone, rudraksha, kavach, mantra, or other product is promised to cure, treat, diagnose, prevent, or guarantee a health, fertility, financial, relationship, career, legal, spiritual, or life outcome.
Support and complaints
Use the order support route or [email protected] with the order ID. A ticket is issued and the grievance timing in the Grievance Policy applies.
The Contact section identifies the Xalen principal geographic address, GSTIN, support phone, and grievance officer. The product page and checkout identify the applicable seller and verified return terms for that item.
Operator and grievance contact
Xalen Technology Private Limited
Principal geographic address: A704, Gagan Unnati Co Op Hsg Soc, Katraj Kondhwa Road, Pune, Maharashtra 411048, India
GSTIN: 27AAACX6117C1ZL
Support phone: +918965815111
Grievance officer: Van, Grievance Officer · +918965815111 · [email protected]
[email protected][email protected]