What should I do if I was charged more than once?

If you see more than one charge, do not pay again to test it. Check the purchase records before making another purchase.

Android app payments use Google Play Billing. If you use an iPhone, app payments use Apple In-App Purchase.

Check each charge

1. On Android, check your Google Play receipts and order history.
2. If you use an iPhone, check your Apple receipts and purchase history.
3. For a website or Shop purchase, check the order confirmation for that product.
4. Compare the item, date, amount and order reference for each charge. Note whether the provider shows it as pending or completed.
5. Check your GrahaGuru wallet activity and the account used for the purchase.

Ask for help

Email [email protected] with your account email and the product, date, amount and reference for each charge. Explain why you think the same item was charged twice.

Support can check the purchase records. Do not assume that an extra charge will be refunded automatically. For a Google Play refund, use the Google Play refund process. If you use an iPhone and Apple billed you, follow the Apple refund steps.

Never send a password, a one-time code, full card or bank details, or a bank statement. Hide private details in screenshots.