If you were charged and your balance did not change, do not pay again to test it.
Wallet money and question credits are different. A wallet top-up does not by itself give you questions.
Android app payments use Google Play Billing. If you use an iPhone, app payments use Apple In-App Purchase.
Check your purchase
- Check the purchase receipt to see what you bought: wallet money, a question pack or another item.
- Check that you are signed in to the GrahaGuru account used for that purchase.
- Open Profile, then Wallet. Check both wallet money and question credits. If a balance retry option is shown, use it.
- Close the app fully and open it again. If Restore Purchases is shown, you can use it. Its message alone does not confirm that your balance is correct.
- On Android, check the receipt and order history in Google Play. If you use an iPhone, check your Apple receipt and purchase history.
Still missing?
Email [email protected] with your account email, what you bought, the date, amount, app version and store order reference. Google Play order references usually start with GPA. If you use an iPhone, use the reference on your Apple receipt.
Support can check the purchase and account records. A support request does not confirm delivery or a refund.
Never send a password, a one-time code, full card or bank details, or a bank statement. Hide private details in screenshots.