If the app did not finish recording a Google Play payment, Google Play gives the money back by itself after about 3 days. We do not keep that money.
What happened
When you pay in the Android app, Google Play takes the payment and the app then confirms it. If the app could not confirm it (for example the app closed, or the network dropped), Google Play cancels the purchase and refunds it to the same payment method after about 3 days. In that case nothing was added to your wallet or questions.
What to do
- Check your Google Play order history (Play Store, then your profile picture, then Payments and subscriptions, then Budget and history). A refunded order says Refunded.
- Your bank may take a few more days to show the money back.
- Do not pay again just to test it. Open the app first and check your wallet.
- If money left your account, nothing reached the app, and there is still no refund after 3 days, contact support with the Google Play order number (it starts with GPA.).
Still stuck?
Open Help & Support in the app and send a ticket, or email [email protected]. Never send a password, a one-time code, full card or bank details. Hide private details in screenshots.
हिंदी में
अगर ऐप Google Play भुगतान को पूरा दर्ज नहीं कर पाया, तो Google Play लगभग 3 दिन में पैसा अपने आप वापस कर देता है। ऐसे में वॉलेट या प्रश्नों में कुछ नहीं जुड़ता। Play Store के ऑर्डर इतिहास में "Refunded" देखें। 3 दिन बाद भी पैसा वापस न आए, तो GPA. से शुरू होने वाले ऑर्डर नंबर के साथ सपोर्ट को लिखें।