You most likely signed in a different way than before, which opened a new, empty account. Your old account is still there.
Why it happens
Each sign-in method or email address is its own account. Signing in with Google today, when you used an email code before (or a different email), opens a second account with nothing in it.
What to do
- Sign out (Profile, then Sign out).
- Sign in again with the same email address or the same Google or Apple account you used before.
- If you used to sign in with your phone number, sign in with the email address linked to that account. Phone sign-in has been replaced by email.
- Do not buy anything again while you look for your old account.
Still missing?
Send a ticket from Help & Support with both email addresses (old and new) and roughly when you last used the old account. Support checks that both are yours and can link them.
Still stuck?
Open Help & Support in the app and send a ticket, or email [email protected]. Never send a password, a one-time code, full card or bank details. Hide private details in screenshots.
हिंदी में
शायद आपने पहले से अलग तरीके से साइन इन किया, जिससे नया खाली खाता बन गया। पुराना खाता सुरक्षित है। साइन आउट करें और उसी ईमेल या Google/Apple खाते से साइन इन करें जो पहले इस्तेमाल किया था। फिर भी न मिले तो दोनों ईमेल के साथ सपोर्ट को टिकट भेजें।