Start in the app: open Profile, then Help & Support. If the chat does not solve it, send a ticket or email [email protected]. We reply within 24 hours.
In the app
- Open Profile, then Help & Support. It has three tabs: FAQ, Ticket and AI Chat.
- Try AI Chat first. It is an automated assistant for questions about the app, your account and payments. For an astrology question, it sends you to Vedika.
- If the chat does not solve it, open the Ticket tab. Write a subject and a message, then tap Submit Ticket. Say what happened and when. For a payment, add the order or receipt reference.
- Later, open the Ticket tab again and tap Refresh. Under Your support tickets, open your ticket to read the Conversation. A reply from our team shows as Support agent.
By email
Write to [email protected] from the email address on your account. Email works for the app, the website and the Shop, and it is the way to reach us if you cannot sign in.
On the website
Sign in at grahaguru.in, open Account, then Support. You can send a request there and see your saved requests. The support page lists every way to reach the team.
How long it takes
We reply within 24 hours. A reply is not always the final answer. If your problem is still not fixed, see Who is the Grievance Officer and how do I complain?
What to include
- The product and screen you used.
- What you expected, what happened and the error message.
- The date and time.
- Your account email, phone model and app version, if relevant.
- For a purchase: the item, amount, date and order reference.
For an Android app purchase, use the Google Play receipt reference. If you use an iPhone, use the Apple purchase receipt reference. For a website or Shop purchase, use that product's order reference. These payment records are separate.
Keep private details safe
Never send a password, a one-time code, full card or bank details, or a bank statement. Hide private details in screenshots.
Do not send birth details or private report content just to report an app issue.
Good to know
Astrology answers come from Vedika. Use Vedika in the app for an astrology question. Support handles account, purchase and app issues.
The help chat replies are automated. A support request does not confirm that a payment, refund or deletion is complete.