Some reports bought up to 20 July 2026 were stored with an old partner, and a few of those files are gone. We make them again for free.
What you see
The report does not open, shows an error, or says it needs to be made again.
What to do
- Do not buy the report again.
- Send a ticket from Help & Support with the report name and roughly when you bought it.
- Support makes the report again in the same language, at no cost, and tells you when it is ready under Reports.
Reports bought after 20 July 2026 are stored by us and open normally. If a new report will not open, see "Why is my report not ready or not opening?".
Still stuck?
Open Help & Support in the app and send a ticket, or email [email protected]. Never send a password, a one-time code, full card or bank details. Hide private details in screenshots.
हिंदी में
20 जुलाई 2026 तक खरीदी गई कुछ रिपोर्टें पुराने पार्टनर के पास थीं और उनमें से कुछ फ़ाइलें अब नहीं हैं। रिपोर्ट दोबारा न खरीदें। Help & Support से रिपोर्ट का नाम और खरीद की तारीख भेजें, हम इसे मुफ़्त में फिर से बना देंगे।