Check the existing report request before buying or requesting the same paid report again.
Find the report
- Check that you are signed in to the account used to request it.
- Open your saved reports in the app and look for the report you requested.
- Read the status shown. If it is still processing, check the existing request rather than starting another paid request.
- If the report shows as ready, try opening that report.
If it will not open
- Check your internet connection.
- On Android, check for an app update in Google Play. If you use an iPhone, check for an update in the App Store.
- Close the app fully and open it again.
If it failed or stays unavailable
Email [email protected] with your account email, report name, request date, app version and the message you see. Include the purchase reference if you were charged. Hide birth details and private report content in screenshots.
A failed report does not by itself confirm a refund. Check your wallet activity and the status with the service that billed you. Support can check the request and purchase records.
Never send a password, a one-time code, full card or bank details, or a bank statement. Hide private details in screenshots.