Find the purchase first. GrahaGuru Website, Astro Android, Astro iPhone, Shop and Mall may use different checkout and order records. One wallet or store-credit balance does not prove a balance or refund on another surface.
Check the merchant named on your receipt; the app or device alone does not prove who billed you. If an Android app purchase was billed by Google Play, use Google Play refund support. If an iPhone app purchase was billed by Apple, use Apple Report a Problem. If the merchant is different or unclear, email [email protected] for the right route without sending sensitive payment data. For a purchase made on grahaguru.in, email [email protected]. A physical Shop or Astro Mall item follows the separate physical-commerce return/refund policy; ask support to review that order rather than applying an app-store rule.
The approved GrahaGuru Refund and Cancellation Policy controls eligibility and timeframes: https://grahaguru.in/refund-policy
If money was taken but an item was not delivered, you see a duplicate charge, or a physical item arrived damaged or wrong, contact support. Give only the affected product or surface, approximate purchase date, a safe customer-visible order or invoice reference if available, and a short description. Do not send a bank statement, full card or UPI details, OTP, password, sensitive birth details, or screenshots containing them.
A support message does not itself confirm payment, delivery, refund eligibility, refund release, or a case number. GrahaGuru checks the relevant product and payment source before confirming those facts. Do not retry a charge solely because a help page says it failed.
For current help choices, start here: https://grahaguru.in/support
If you cannot sign in, email [email protected]. This article does not replace the published policy.